Consumers for
Reliability and
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CARS Congressional Testimony

Since 1982, CARS founder Rosemary Shahan has been repeatedly invited to testify before Congress, on behalf of the car-buying public, by members of Congress from both sides of the political aisle. The first invitation was issued by U.S. Senator John Danforth (R-MO), who sought her testimony in support of requiring auto manufacturers to install air bags.
Unsafe, recalled rental cars

S 921 The Rachel and Jacqueline Houck Rental Car Safety Act of 2013

Introduced by Senator Schumer and Co-sponsored by Senators Schumer, Blumenthal, Boxer, Casey, Feinstein, Gillibrand, McCaskill, Murkowski, and Schatz

U.S. Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Insurance

May 21, 2013

Testimony of Rosemary Shahan, in support of enactment: PDF

Video of the hearing, and testimony of other witnesses: US Senate website
U.S. Senator John D. Rockefeller, Chairman of the U.S. Senate Committee on Commerce, Science, and Transportation, invited CARS Founder Rosemary Shahan to testify regarding the public policy implications of S 921. This Act, named in honor of the memories of Raechel and Jacqueline Houck, would prohibit rental car companies from renting or selling vehicles under a federal safety recall, once they have received notice from the manufacturer about the safety recall, unless the necessary repairs have been performed.
Stop Forced Pre-Dispute Car Dealer Arbitration
In 2008, U.S. Representative Linda Sanchez, Chair of the U.S. House Judiciary Subcommittee on Commercial and Administrative Law, invited Rosemary to testify in support of a bill authored by Rep. Chavez that would prohibit auto dealers from forcing customers to agree to submit disputes to binding mandatory arbitration, as a condition of purchasing a vehicle.

In a breathtaking display of hypocrisy, dealers have opposed granting consumers the same rights they enjoy. Auto dealers received a special exemption from Congress from the Federal Arbitration Act, freeing them from mandatory arbitration in their disputes with auto manufacturers. When dealers sought the exemption, some members of Congress were reluctant to side with them -- until the dealers promised, in writing, not to oppose restoring the same constitutional rights to consumers.

National Automobile Dealers Association's letter to Congress

But -- surprise! They lied. Breaking their promise to Congress, they have been very actively opposing consumers' getting the same rights, and they killed Sanchez' bill. As a result, car buyers continue to be deprived of their constitutional rights, and are getting trapped by auto dealers in no-win situations.

Rosemary's testimony in Support of The Automobile Arbitration Fairness Act (H.R. 5312)

Video that shows what happens to vehicle owners suffering from auto dealer forced arbitration abuse
Flood Cars and Salvage Fraud
In 2005, in the wake of Hurricanes Katrina, Rita and Wilma, U.S. Senator George Allen (R-VA), Chair of the Senate Commerce Subcommittee on Consumer Affairs, Product Safety and Insurance, invited her to testify about the hazards of flood cars and auto salvage fraud. She testified on a panel with representatives from the National Association of Attorneys General and American Association of Motor Vehicle Administrators and auto interests, in order to provide the public interest perspective.

Rosemary's testimony about the hazards of flood cars and salvage fraud
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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

to everyone who has supported CARS' work, including the more than 573,500 people who have contributed financially to CARS, signed or shared CARS' petitions, and / or posted personal comments.

Read more here

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Buyer Beware: CarMax sells cars with killer safety defects.
Advertises cars passed "rigorous inspection" and qualify as "CarMax Quality Certified" without getting safety recall defects fixed.

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Sign CARS' petition: Tell CarMax to stop selling unsafe, recalled cars to consumers
Buyer beware!  
NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done -- for FREE.

Plus -- dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS' tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing "used car roulette" with customers' lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the car dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer often gets to pick the arbitrator who hears your case. CARS exposed how a dealer abused arbitration, after selling Jon Perz an unsafe car. CARS' video has received over 1.3 million views on YouTube. Jon and his attorney eventually won, but because of forced arbitration, Jon had to wait 8 years for justice:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
Here's what we're doing to bring
more attention to Jon's plight:
Used Car Nightmare logo

Jon Perz has started a new petition
on the website
You're invited to check it out and send a message letting Mossy Toyota know what you think:

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