Consumer Complaint Surveys

Annual consumer complaint survey released in 2011

by Consumer Federation of America
National Association of Consumer Agency Administrators
and North American Consumer Protection Investigators

Top Ten Consumer Complaints in 2010

#1 Auto -- misrepresentations in advertisements or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

Read survey report:

Better Business Bureau Reports

New and used car dealers (combined) top the list of businesses that generated more than 1.1 million consumer complaints to the Better Business Bureau in 2010.

See BBB's 2011 report:

Consumer complaints about auto dealers, sales top charts

Better Business Bureau: auto dealers top list of most-complained
about businesses (combining new and used car dealers)
read more

Welcome to C.A.R.S.

C.A.R.S. Mission

CARS is a national, award-winning, non-profit auto safety and consumer advocacy organization working to save lives, prevent injuries,
and protect consumers from
auto-related fraud and abuse.

"CARS is one of the most consistently strong consumer groups... Consumers can thank
CARS for today's lemon laws, air bags and generally safer cars."

– Clarence Ditlow, Executive Director
Center for Auto Safety, Washington, DC

C.A.R.S. tips for car buyers

Want to avoid getting scammed when you buy a new or used car? Check out CARS video

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life

Even if the dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer even gets to pick the arbitrator who hears your case. Here's what happened to a car buyer in San Diego:

Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
http://www.fairarbitrationnow.org