Consumers for
Auto
Reliability and
Safety

Consumer Action Alert

Fed up with auto dealers taking billions in taxpayer dollars, with NO reforms for consumers? Tired of seeing auto dealers get billions in taxpayer dollars, while their victims get little or no relief? Meanwhile, consumer complaints against auto dealers are #1 and soaring. You can help stop crooked auto dealers from getting away with cheating their customers, including military Servicemembers and their families -- costing us tens of billions of dollars and putting our national security at risk through shady practices such as:

In Washington, auto dealers got the U.S. House of Representatives to give them a pass, so the Consumer Financial Protection Agency will be barred from policing dealers' predatory, abusive lending. Unless the U.S. Senate changes that, crooked auto dealers will keep getting away with cheating their customers -- costing us tens of billions of dollars through shady practices such as:

•  Selling cars they don't even own, destroying car buyers' credit and costing many their jobs

•  Falsifying credit applications, to fatten the kickbacks they get from lenders

•  Engaging in bait-and-switch financing (advertising low rates, then charging higher ones --     even when the buyers qualify for a lower rate), sometimes raising the rate AFTER you buy

•  "Loan packing" high-profit add-ons like "theft protection," GAP, & service contracts

42 pro-consumer and civil rights groups have appealed to the U.S. Treasury Auto Task Force and Congress for help. But auto dealers -- after gobbling billions in taxpayer dollars -- paid off politicians, who have failed to provide any assistance for car buyers, or any reforms to hold crooked dealers accountable. Instead, they just keep giving dealers more of our money.

What can you do to protect yourself? 

•  If you still have payments due on your car loan, don't trade in your car.  Dealers promise to pay    off the remainder, adding it into your next loan.  But then they fail to pay it off, ruining your credit.    Law enforcement officials can't keep up with the volume of complaints about this.

•  If you plan to buy a used car from a dealer, insist that they show you the title before you buy.    Make sure the VIN on the title and the description match the car.

•  Avoid add-on products like "lifetime" oil changes, GAP insurance, or extended service    contracts. Often, car dealers sell these items at a huge profit, then just pocket the money and    close their doors. Months later, when you have a claim, there is no one to back it.

•  Never get financing at the dealership. Instead, pay cash or pre-qualify for a loan from a    reputable bank or credit union. You can almost always get better rates that way.  Even if a dealer    advertises "0% interest,"  most buyers don't get those rates.


Want to help change things for the better?

Congress is deciding NOW whether to protect car buyers -- or auto dealers. Call your member of Congress today, and tell them you want auto sales reform NOW. Every call counts, especially if you have an auto rip-off story to tell. Here's the number to call: U.S. Capitol switchboard at (202)224-3121. They will route you to the right Congressional office. Or you can look up your Congressional representatives here: http://www.congress.org/congressorg/issues/basics/.

At this stage, phone calls are more effective than e-mails. Thanks for helping save car buyers billions, and restore some fairness and justice to the auto marketplace.

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Welcome to C.A.R.S.

C.A.R.S. Mission
CARS is a national, award-winning, non-profit auto safety and consumer advocacy organization working to save lives, prevent injuries,
and protect consumers from
auto-related fraud and abuse.
"CARS is one of the most consistently strong consumer groups... Consumers can thank
CARS for today's lemon laws, air bags and generally safer cars."
– Clarence Ditlow, Executive Director
Center for Auto Safety, Washington, DC

C.A.R.S. tips for car buyers
Want to avoid getting scammed when you buy a new or used car?  Check out CARS video

 
Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer even gets to pick the arbitrator who hears your case. Here's what happened to a car buyer in San Diego:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
http://www.fairarbitrationnow.org